Help
Send a report when something goes wrong
When something goes wrong, Media Organizer can pack what it knows into one file you send to whoever is helping you. Nothing is sent by the app itself.
Save a report
- Choose Help > Save diagnostic report….
- Pick where the file goes; it is a zip named with today's date.
- Send that file, for example by email, and say roughly when the problem happened.
The report holds the application log of the last two weeks, what Media Organizer was doing (its activities), and which version runs on which Windows. The log names your files and drives, so the person you send it to can see which file a problem was with; it never holds what is in your files or their details such as places.
More detail
If you are asked for more detail, turn on Settings > Advanced > Detailed logging, do again what went wrong, save a new report, and turn it off again: it makes the log much larger.