Report a problem

From the app

Open ☰, Help and support. The window also links to these help pages and lets you ask a question, request a feature or follow a report you sent.

1. Click Report a bug….
2. Give a short title and describe what happened, what you expected and how to repeat it.
3. To include diagnostic logs, select Include diagnostic logs with this report. Review logs… shows what would be sent: recent errors and timing, the app and Windows versions and what was detected on the computer. They may contain recording names and paths. No footage is included, and nothing is sent until you submit.
4. Click Submit report. You receive a ticket number and a private access code; Copy ticket details copies them.

Connect the app first

Reports are sent through your account, so the app has to be connected once. Open ☰, Account (or Account… in the report window), click Open the account page and sign in with the link we email you: the page shows an activation code. Paste the code into Activation code and click Connect app. No password is kept in the app, and editing works without an account, also offline.

From the website

Use the form on the Support page. You can attach a diagnostic ZIP there too.

Keep the ticket number and access code. Enter them under Check a ticket on the Support page, or click Check a report in Help and support, to see the status and our answer.